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Scenario: The Customer Service department of the XYZ Corporation is undergoing a

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Scenario:
The Customer Service department of the XYZ Corporation is undergoing an upgrade. You have been tasked by your supervisor to prepare all office computers for software upgrading and all users for learning the new software. In order to complete this task, you must first discover how to identify the operating system of each computer and how to navigate within the operating system. Beginning with your own computer, use the steps below to achieve this goal. Next, identify your plan for updating the software of the office computers and your recommendation for training the users per your supervisor’s request.
Purpose:
To engage you in the process of achieving the goal of knowledge acquisition regarding your computer system, you will develop a plan to research the type of system you have, prioritizing your plan according to the scenario listed above and the questions listed below. Your process should demonstrate self-awareness, planning and prioritizing when establishing and carrying out the goals. The goals and plans to achieve this knowledge should be well developed and in depth. The assignment must be in Standard English and demonstrate superior organization.
Based on what you learned regarding your own computer system, be sure to include your prioritized plan for preparing all the office computers for the software upgrade and all users for learning the new software as directed by your supervisor.
Operating System and Preferences Assignment Instructions
Step 1: Determine the operating system of your computer or laptop.
Step 2: Take a screenshot of your system’s properties window and place in a Microsoft Word
Document under the Cover/Title page.
How to take a screenshot: Windows 10
Use the Snipping Tool: https://support.microsoft.com/en-us/search? query=opening%20snipping%20tool%20and%20taking%20a%20screen%20shot
Microsoft Corp. (2016). Open snipping tool and take a screenshot. Retrieved from https://support.microsoft.com/en-us/search?query=opening%20snipping%20tool%20and%20taking%20a%20screen%20shot
Windows 8 and 10
Click on the Start button in Windows; in the Search box type Snipping Tool.
Select the Snip Type you want to use. Select the area you want to capture. Save the capture
Other Versions:
Click on the Start button in Windows, click All Programs, Click Accessories, and then click Snipping Tool
Select the Snip Type you want to use. Select the area you want to capture. Save the capture
How to take a screenshot when using a Mac:
Press the Shift-Command (⌘)-3.
Find the screenshot as a .png file on your desktop.
https://support.apple.com/en-us/HT201361
Step 3: Add a cover page to the Word Document. Include the Title of the assignment (example: Operating Systems), your first and last name, name of university, and (date of assignment)
Add a separate last page titled References
How to add a Cover Page: On the insert tab, click Cover Page. Choose a cover page from the gallery of options. Replace the sample text with your own text. (For all users)
How to add a Page Break to create a separate page: Place the cursor where you want to start the New Page > Go to the insert tab, choose pages > click Page Break…
Mac Users:
How to insert a Manual Page Break: Place the cursor where you want to start the New Page > Go to the insert tab > click Page Break…
Step 4: In the same Microsoft Word document where you placed a screenshot of your properties window, compose a paper identifying your computer’s operating system elements.
Step 5: Use the questions below to explain, why it is important to understand what your operating system is, and what it can or cannot support.
Answer the following questions in your paper:
What is your Operating System (OS)?
Why is it important to know the OS of your computer?
How much memory (RAM) does your current system have?
Why is it important to ensure you have enough RAM?
What is the processor speed on your computer?
Why would you need a faster processor?
Step 6: Based on your knowledge of operating systems, identify your plan for upgrading the office computers to the new Windows. (Use the knowledge you gained from answering the questions in Step 5).
What recommendation would you give to your supervisor for updating the software and training the users based on your knowledge of operating system elements?
What is the plan for upgrading the software in the office computers?
How would you go about training the users in the use of the new software?
To answer these questions and learn more about your computer system you will need to include a bit of research to determine what is meant by the RAM, OS, and Processor Speed. There are some wonderful YouTube videos that explain these. So please take some time to research these topics before you attempt to complete this assignment. (Hint: www.google.com or your favorite search engine is a good place to begin looking for these topics).
Attend the live seminar where your Professor will explain the steps to ensure a successful paper. If you cannot make it to the live seminar, please watch the recording and reach out to your professor with any questions you may have.
Your Paper must have at least 2 pages in the body (the body of the paper is below the Cover page); the inclusion of the 2 pages in the body of the paper will ensure that you will meet the basic requirements in steps 4 and 5.
Here are the paper requirements:
Include a cover page.
Include a separate page with the title “Reference” as the last page in the Word document.
Include at least two (2) pages for the body of the paper (this includes the screen shot).
Include the screen shot in the body of the paper. A total of 4 pages.
Use Font Times New Roman or Arial 12 pt. Double spacing is preferred.
Include any sources you used for your research.
Place the screen shot below the cover page.
The paper must be written in your own words. If you elect to include some material from the Web, it must be referenced in the Reference page.In your paper you must demonstrate knowledge of this week’s topic(s). Your goal is to demonstrate to your Professor that you understand this material.
How to reference a Website in APA
Structure: Last Name, F., (Year Published). Article title. Retrieved from URL.
Example: Young, A., (2015). More on operating systems. Retrieved from www.os.com
How to cite a source in APA
Structure: (Last Name, Year Published).
Example: (Young, 2015)
The paper must be written in your own words. The full APA style formatting is not required for this paper, however, a Cover Page, and Reference page are required. If, however, you include material from the web, cite all references used and include them on the References page.
For more information on APA style formatting, go to Academic Writer, formerly APA Style Central, under the Academic Tools area of this course.

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